Privacy Policy
AUXTECH BD — Effective: 1st July 2025
Effective Date: 1st July 2025
Last Updated: July 2025
This Privacy Policy describes how AUXTECH BD ("we," "us," or "our") collects, uses, stores, discloses, and protects your personal information when you access or use our website, software products, and related services (collectively, the "Services"). We are committed to handling your data with transparency, integrity, and in full compliance with applicable data protection laws.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of our Services immediately.
1. About AUXTECH BD
AUXTECH BD is a software development company registered and headquartered in Bangladesh. We specialize in designing, developing, and deploying custom software solutions — including web applications, mobile applications, enterprise platforms, and API integrations — for individuals, startups, SMEs, and enterprise clients across multiple industries.
Registered Business Address:
AUXTECH BD
West Shewrapara, Mirpur, Dhaka, Bangladesh
Email: auxtechbd@gmail.com
Phone: +880 199 731 6462
2. Information We Collect
We collect information in several ways depending on how you interact with our Services. The categories of information we may collect include:
a. Personal Identification Information
Information that can be used to identify you as an individual, including but not limited to:
- Full name
- Email address
- Phone number
- Company or organization name
- Job title or professional role
- Physical or mailing address
- Billing and payment details
- Government-issued identification
b. Technical and Usage Data
When you access our website or use our Services, we automatically collect certain technical data, including:
- • IP address and approximate geographic location
- • Browser type, version, and language settings
- • Operating system and device type
- • Pages visited, features accessed, and navigation paths
- • Date and time of each request
- • Referring URLs and exit pages
- • Session duration and interaction patterns
- • Error logs and diagnostic data
c. Communications and Correspondence
If you contact us via email, contact forms, or other channels, we retain records of that correspondence including your name, contact details, the content of your message, and our responses.
d. Project and Contract Information
For clients engaging our development services, we may collect project briefs, technical requirements, business documentation, credentials, and any information you share with us in the course of delivering contracted services.
e. Cookies and Tracking Technologies
We use cookies, web beacons, pixel tags, and similar tracking technologies to collect data about how visitors interact with our website. This includes:
- Session cookies — temporary cookies deleted when you close your browser
- Persistent cookies — stored on your device for a set period to remember your preferences
- Analytics cookies — used to understand traffic patterns and improve our website
- Functional cookies — used to enable features like live chat and preference storage
You may control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.
3. How We Use Your Information
We process your personal data only for legitimate, specific, and transparent purposes. The following describes how and why we use the information we collect:
| Purpose | Details |
|---|---|
| Service Delivery | To provide, operate, maintain, and improve our software development services and deliverables. |
| Client Communication | To respond to inquiries, project updates, support requests, and contractual communications. |
| Account Management | To create and manage client accounts, authenticate users, and maintain service continuity. |
| Billing & Payments | To process invoices, payments, and maintain accurate financial records in compliance with applicable law. |
| Marketing | To send newsletters, service updates, and promotional materials. You may unsubscribe at any time. |
| Website Improvement | To analyze usage trends, diagnose technical issues, and enhance the user experience of our website. |
| Legal Compliance | To fulfill our legal obligations, respond to lawful requests, and enforce our terms and agreements. |
| Security & Fraud Prevention | To monitor for unauthorized access, suspicious activity, and protect the integrity of our Services. |
We do not use automated decision-making or profiling in ways that produce legal or similarly significant effects on individuals.
4. Legal Basis for Processing
Where applicable under data protection legislation (including the GDPR and similar frameworks), we process your personal data on the following legal bases:
- Contractual necessity — processing required to deliver services you have requested or contracted
- Legitimate interests — processing necessary for our business operations, provided your rights and interests are not overridden
- Legal obligation — processing required to comply with applicable law
- Consent — for specific activities such as marketing communications, where we request your explicit agreement
Where we rely on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
5. Sharing and Disclosure of Your Information
We do not sell, rent, or trade your personal data to third parties. We may share your information only in the following limited circumstances:
a. Trusted Service Providers
We work with carefully selected third-party vendors and service providers who assist in operating our business. These parties are contractually bound to process your data only as instructed by us.
b. Legal and Regulatory Authorities
We may disclose your information to law enforcement agencies or regulatory bodies when we are legally required to do so.
c. Business Transfers
In the event of a merger or acquisition, your personal data may be transferred to the acquiring entity.
d. With Your Consent
We may share your data with other third parties where you have given us explicit consent to do so.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by applicable law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Client project data | Duration of contract + 5 years | Legal and contractual obligations |
| Billing records | Lifetime | Tax and financial compliance |
| Marketing contact data | Until unsubscribe | Consent-based processing |
| Website analytics | 26 months (rolling) | Performance monitoring |
| Support comms | 3 years from last contact | Service quality and legal record |
| Cookie data | Up to 24 months | Preference and analytics continuity |
7. Data Security
We take the security of your personal data seriously. We implement and maintain a range of technical and organizational measures designed to protect your information against unauthorized access, accidental loss, disclosure, alteration, or destruction.
While we strive to protect your information, no method of transmission over the internet is 100% secure. In the event of a breach, we will notify you and relevant authorities as required.
8. Your Rights and Choices
Depending on your location and applicable data protection law, you may have the following rights with respect to your personal data:
| Right of Access | Request a copy of the personal data we hold about you and information on how it is used. |
| Right to Rectification | Request correction of inaccurate or incomplete personal data. |
| Right to Erasure | Request deletion of your personal data where we no longer have a lawful basis. |
| Right to Data Portability | Receive a copy of your data in a structured, machine-readable format. |
| Right to Object | Object to processing based on legitimate interests or direct marketing. |
| Right to Complain | Lodge a complaint with a relevant data protection authority. |
To exercise any of these rights, please contact us at privacy@auxtechbd.com. We will respond to all verified requests within 30 days.
9. Cookies Policy
Cookies are small text files placed on your device when you visit a website. We use cookies to improve website functionality, analyze usage, and personalize your experience. Below is a summary of the cookies we use(if needed by us):
| Type | Provider | Duration | Purpose |
|---|---|---|---|
| Strictly Necessary | Session Cookie | Session | Enables core website functionality and navigation. |
| Analytics | Google Analytics | 2 years | Measures website traffic and user behavior anonymously. |
| Functional | Preference Cookie | 1 year | Remembers your cookie consent and UI preferences. |
| Marketing | Meta Pixel | 90 days | Tracks ad performance and enables remarketing. |
You can manage or withdraw your consent to cookies at any time through your browser settings or our cookie consent tool. For more information on how to manage cookies, visit www.allaboutcookies.org.
10. Third-Party Links and Services
Our website and Services may contain links to third-party websites, integrations, or platforms. These third parties operate independently of AUXTECH BD and have their own privacy policies.
We are not responsible for the privacy practices, content, or security of any third-party websites. The inclusion of any link does not imply our endorsement or affiliation with that website.
We may integrate with third-party tools such as Google Analytics, payment gateways, or project management platforms as part of our Services.
11. Children's Privacy
Our Services are not directed to, and are not intended for use by, individuals under the age of 13 (or the relevant age of digital consent in your jurisdiction).
We do not knowingly collect, solicit, or retain personal data from children. If we become aware that we have inadvertently collected personal data from a child without verifiable parental consent, we will take immediate steps to delete that information from our records.
12. International Data Transfers
AUXTECH BD is based in Bangladesh. If you are accessing our Services from outside Bangladesh — including from the European Economic Area (EEA), United Kingdom, or other regions with data protection laws — please be aware that your personal data may be transferred to and processed in Bangladesh.
Where such transfers occur, we take appropriate safeguards to ensure your data is protected to a standard consistent with applicable data protection law. These safeguards may include:
- • Contractual clauses that impose data protection obligations
- • Use of service providers who are certified under recognized international privacy frameworks
- • Technical and organizational security measures
By using our Services, you acknowledge and consent to the transfer and processing of your personal data as described in this section.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will always post the most current version of this Policy on our website, along with the updated effective date.
For material changes — those that significantly affect your rights or how we use your data — we will provide prominent notice on our website and, where appropriate, direct notification via email at least 14 days before the change takes effect.
14. Complaints and Dispute Resolution
If you have a concern or complaint about how we have handled your personal data, we encourage you to contact us first at privacy@auxtechbd.com so that we can attempt to resolve the matter directly.
We are committed to working with you to resolve any complaints in a fair and timely manner. We will acknowledge your complaint within 5 business days and aim to provide a substantive response within 30 days.
15. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or our data practices, please contact our designated Privacy Team using the details below. We are happy to assist.